Privacy Policy

Effective Date: 06 August 2026

Support Hands Domiciliary Care Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Support Hands Domiciliary Care Ltd provides domiciliary care services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

Information We Collect

We only collect personal information that you voluntarily provide when contacting us through our website. This may include:

Name
Email address
Telephone number
Any information you include within your enquiry

We do not knowingly collect special category personal data through this website unless you choose to include it in your message.

How We Use Your Information

We use your personal information to:

Respond to your enquiries.
Provide information about our services.
Communicate with you regarding your request.
Improve our customer service.

We will only process your personal information where we have a lawful basis to do so under UK GDPR.

Sharing Your Information

We do not sell or rent your personal information.

Your information may be shared with trusted service providers who help us operate our website or communication systems, where necessary and under appropriate confidentiality and data protection obligations.

We may also disclose information where required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we strive to protect your information, no method of internet transmission is completely secure.

How Long We Keep Your Information

We retain personal information only for as long as necessary to respond to your enquiry, comply with legal obligations, or resolve disputes.

Our website may use essential cookies required for the website to function correctly. If additional analytics or marketing cookies are used, you will be asked for your consent where required.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Request restriction of processing.
Object to certain processing.
Request transfer of your data where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our website.

If you are unhappy with how we process your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Support Hands Domiciliary Care Ltd using the contact details provided on this website.